Don’t worry if you notice your doctor doesn’t seem to be writing down anything you tell them during a Zoom video call anymore. Thanks to a new deal between Zoom and medical AI assistant creator Suki, there’s an AI assistant on top of things.
The two companies have agreed to embed Suki’s AI notetaker and administrative assistant into Zoom’s telehealth service. That means your doctor can focus on what you’re telling them without needing to split their attention by writing notes and possibly missing something you’ve said.
The Suki Platform already handles similar duties for almost a million healthcare clinicians in the U.S. but usually deploys for in-person appointments. The AI (with your permission) records your conversation with the doctor and then mines the transcript for important details and follow-up visit plans. After doctor approval and annotation, the notes are added to your electronic health record. Suki’s research shows that this kind of AI-based clinical notetaking can cut down the time doctors spend on paperwork by up to 70%, giving them more time and energy for actual care.
Zoom will augment its platform with Suki for appointments to do the same for telehealth visits. The only difference is that the AI will listen in during your Zoom call instead of from a recorder in the room with you and the doctor. That could be a big deal considering Zoom’s explosive growth in the healthcare industry during the COVID-19 pandemic lockdowns.
“With over almost 140,000 healthcare institutions globally using the Zoom platform, we feel a great responsibility to leverage the power of AI to drive employee productivity and enhance patient experiences,” Zoom chief product…
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