Carrier’s trade-in deals are an excellent way to upgrade to a new smartphone without feeling the weight of the purchase, but there is a certain waiting time required for the customer. Unfortunately, on this occasion, a TikTok user with the handle trisha0208 shared a painful story of how T-Mobile lost her and her son’s iPhone 12 mini and iPhone 12, respectively, when a company representative lured her into opting for a trade-in offer. She recounts how the carrier has misplaced both devices, putting her in a difficult situation.
Customer also received a bill that was $80 higher because her trade-in phones were not processed by T-Mobile, causing her even more distress
Trisha’s TikTok video has garnered almost 4,400 likes as she explains in the video below that she and her son made a trip to T-Mobile to obtain an iPhone 15 through a trade-in offer. One individual from the carrier informed her of an excellent deal, and she decided to proceed with it. To expedite the process and to have peace of mind that nothing would get lost in transit, Trisha delivered her iPhone 12 mini and her son’s iPhone 12 to the T-Mobile store by hand, where both handsets would later get shipped to the warehouse.
She immediately noticed that something was off when she received an email stating that she needed to get her trade-in value before the time window expired. After calling T-Mobile, she was informed by customer services that it would take a few weeks for the devices to arrive and get registered at the warehouse. Afterwards, Trisha received an update, saying that…
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